Privacy Policy

Last updated: September 2026

At Indy Massage Bangkok, we understand this is a personal wellness service. People come to us for relief from stress, back pain, leg pain, and body tension, and we respect that trust.

We are committed to protecting client confidentiality and using only the minimum data needed to run and improve our service.

The website information we use is grouped, not personal. In simple terms, we look at overall numbers and patterns, not personal identity details about who you are.

When booking, we ask for your details to confirm and fulfill your booking.

What we use this data for

We use website analytics to:

• see how many people visit our site
• understand which pages are most useful
• improve site speed and reliability
• spot technical issues and errors faster
• improve page quality based on performance

This helps us improve the experience and serve clients better.

Data sharing

We do not sell, rent, or trade user data. We only share information if we are legally required to do so through valid legal process.

Tools we use and what they see

We use a few tools to measure the website and to run ads. Here is the full list.

• Google Analytics 4. Counts visits, pages seen, and taps on booking buttons. Sends us numbers, not names.
• Google Ads. Tells us when a visit from a Google ad led to a booking tap. Helps us stop paying for ads that do not work.
• Google Tag Manager. The tool that loads the items above. It loads after the page is ready, so it does not slow the page.
• PostHog. Shows us which parts of a page people use, so we can fix what is confusing. It does not record your screen and does not set cookies until you accept.

None of these tools see your name, your phone number, or what you write to us on WhatsApp, LINE, or Telegram. Booking details stay in our own booking system.

Each tool has its own privacy policy. Google and PostHog explain on their own sites what they keep and for how long.

Cookies and your choice

When you first visit, a small banner tells you about cookies. Google Analytics sets its own cookies from your first page so we can count visits. If you are in the European Economic Area, the United Kingdom or Switzerland, Google Analytics runs with no cookies until you tap "Got it". Cookies for ads wait for "Got it" everywhere. PostHog runs without cookies until you tap "Got it".

If you tap "Got it", we save your choice on your device under the name cookieconsent_status. Google and PostHog may then set their own cookies.

You can change your mind at any time:

• Clear this site's data in your browser. Search for "clear site data in [your browser name]", for example "clear site data in Chrome". The next visit asks you again.
• Or message us on any booking channel and we will help.

Blocking cookies never blocks booking. WhatsApp, LINE, and Telegram work the same with or without cookies.

Privacy in practice

We use analytics mainly to monitor site performance and fix problems. We are not interested in personal profiling. The purpose is simple: keep the website working well and make the booking experience smoother.

Booking data and messaging apps

When you book, you send us a name or nickname, your location (hotel or condo), the service you want, and the start time. We use these details only to confirm and deliver your session.

Bookings happen in chat apps: WhatsApp, LINE, Telegram, or WeChat. Those apps store your messages under their own privacy policies, and we do not control their systems. If you want a chat removed on your side, you can delete the conversation in the app at any time.

How long we keep booking data

We keep booking records only as long as we need them to run the service and meet legal duties. After that, we delete or anonymize them. We do not keep marketing profiles about you.

Your rights and choices

You can ask us what booking data we hold about you. You can ask us to correct it or to delete it.

To do that, message us on any booking channel or email [email protected]. We may ask a question or two first to confirm it is really you. We answer as fast as we can, and always within 30 days.

Policy updates

We may update this page from time to time. Any changes will be posted here along with the date it was last updated.